TrueLuck (Afflinkers) KYC & AML Policy

KYC and AML procedures are applied to verify each customer, prevent fraud and financial abuse, and to combat money laundering and terrorist financing in line with Irish and EU regulatory requirements. These safeguards also support responsible gaming and maintain a transparent and secure environment for all users.

The policies aim to provide:

• Fair play and equal treatment for every verified account holder
• User safety through strict identity check processes and security measures
• Transparency in how personal data and transactions are handled
• Compliance with Irish and EU laws on anti-money laundering and counter-terrorism financing
• Strong account protection against unauthorised access or misuse

Every new user must complete ID verification before full access to betting and gaming services can be provided. Further identity check steps or document submission may be requested at any time during the relationship to keep records accurate and to support security measures.

Document categories that may be requested include:

• Government-issued photo ID confirming full name, age and nationality
• Proof of address showing current residential address and recent date
• Confirmation of ownership of the payment method used for deposits and withdrawals
• Additional documents to clarify source of funds or source of wealth where required by law

The platform implements a range of AML controls and security measures to prevent money laundering, terrorist financing and other illegal activity. These measures support ongoing transaction monitoring, protect user safety and help the operator meet its reporting obligations to competent authorities in Ireland.

Key AML controls include:

• Continuous monitoring of transactions and betting activity for unusual patterns
• Automated rules to detect suspicious activity related to deposits, withdrawals and gameplay
• Enhanced due diligence for high-risk customers, events or jurisdictions
• Manual reviews of large, complex or unusual transfers that may indicate money laundering
• Risk scoring of accounts based on behaviour, geography, payment methods and other factors
• Screening against international sanctions and politically exposed persons (PEP) lists
• Filing of mandatory reports and notifications to relevant authorities where required by law

Certain behaviours are not allowed on the platform in order to uphold KYC and AML controls, ensure fair play and protect the integrity of the service. Breach of these rules may trigger investigation and enforcement in line with legal and regulatory requirements.

Prohibited activities include:

• Creating or operating more than one account per person, or using an account for anyone else
• Providing forged, altered, stolen or otherwise invalid identification or address documents
• Using the service to move, layer or disguise funds that may originate from criminal conduct
• Attempting to manipulate systems, odds, bonuses or technical tools in an unfair manner
• Sharing, selling or otherwise transferring account access or login credentials
• Using third-party payment instruments or accounts not registered in the customer’s own name
• Misrepresenting identity, age, source of funds or any other material personal data

Failure to comply with KYC and AML requirements, or involvement in suspicious activity, may lead to restrictions on the account and to action in line with Irish and EU law. The operator is required to act where regulatory requirements, reporting obligations or user safety are at risk.

Breaches may result in temporary or permanent account suspension, freezing or confiscation of funds linked to suspicious activity, cancellation of bets or winnings, reporting to competent authorities where applicable.

Each account holder is responsible for providing accurate, complete and up-to-date personal data during registration and throughout the customer relationship. Customers must complete any required identity check or document submission promptly so that ID verification can be finalised in line with AML law. Additional information or documents may be requested at any stage, and users are required to respond within the stated time frames. Only payment methods and financial accounts held in the customer’s own name may be used for deposits and withdrawals. Any suspected fraud, unauthorised access, account misuse or other suspicious activity should be reported immediately to customer support and, where appropriate, to local authorities.

The operator is committed to fair play and transparency so that betting and gaming services remain secure and compliant for all users in Ireland. These principles complement responsible gaming standards and help maintain a safe environment for every verified customer.

Core principles include:

• Adherence to KYC, AML and counter-terrorism financing standards under Irish and EU law
• Confidential handling and protection of personal data in line with applicable privacy rules
• Ongoing monitoring of accounts and transactions for unusual or suspicious activity
• Prevention of manipulation, collusion, fraud and any other unfair behaviour
• Accessible support for users on safety, account protection and AML-related questions
• Shared responsibility between the platform and each account holder to protect the service
• Equal conditions and consistent application of rules to all users, without unfair advantage