TrueLuck KYC & AML Policy

TrueLuck applies identity verification and financial crime prevention controls to confirm each account holder’s details, prevent fraud, and fulfil regulatory requirements. These procedures underpin the following guarantees:

• Fair play and equal conditions for all participants
• User safety through rigorous security measures
• Transparency in all verification and monitoring activities
• Full compliance with Irish and European regulatory frameworks

Every new user must complete ID verification before accessing the full range of platform services. The platform may request the following categories of personal data and supporting documentation:

• Government-issued photo identification bearing the account holder’s name and date of birth
• Proof of current residential address issued within the preceding three months
• Confirmation of payment-method ownership, including card or account statements

TrueLuck implements a comprehensive set of controls designed to detect and prevent money laundering, terrorist financing, and other illicit uses of the platform. The following measures are in effect:

• Continuous transaction monitoring across deposits, wagers, and withdrawals
• Automated detection rules that flag unusual patterns or high-velocity activity
• Enhanced due diligence for events deemed higher risk under regulatory guidance
• Manual reviews of large or atypical transfers by trained compliance personnel
• Risk scoring applied to all accounts based on behaviour and jurisdictional factors
• Screening against sanctions lists and politically exposed person databases
• Reporting obligations to competent Irish authorities where suspicious activity is identified

Certain actions compromise the platform’s ability to maintain secure and compliant operations. The following activities are strictly prohibited:

• Operating multiple accounts under different identities or using shared credentials
• Submitting forged, altered, or stolen identification documents
• Engaging in transactions designed to obscure the origin or destination of funds
• Manipulating systems, exploiting vulnerabilities, or coordinating with other users to distort outcomes
• Sharing, selling, or transferring account access to third parties
• Using payment instruments not registered in the account holder’s legal name
• Misrepresenting identity, location, or any material fact required for verification

Failure to comply with KYC and AML obligations, or engaging in prohibited activities, will result in enforcement action. Measures include temporary or permanent account suspension, freezing or confiscation of funds linked to suspicious activity, cancellation of bets or winnings, and reporting to competent authorities where applicable.

Account holders are required to provide accurate and current personal data at all times. Verification must be completed promptly following registration or when additional documentation is requested. Users must respond to requests for supplementary information within the timeframe specified by the compliance team. Only payment methods registered in the account holder’s name may be used for deposits or withdrawals. Any indication of fraudulent behaviour, suspicious activity, or security concerns must be reported to customer support immediately.

TrueLuck is committed to maintaining an environment where responsible gaming, user safety, and transparency are prioritised at every level. The following principles guide all operations:

• Full compliance with Irish KYC and AML standards as set by the regulatory framework
• Confidentiality and protection of personal data in accordance with data protection law
• Ongoing monitoring for suspicious activity and prompt action when risks are identified
• Prevention of manipulation, collusion, and unfair behaviour through advanced detection systems
• Dedicated user support on all matters relating to account protection and security measures
• Shared responsibility between the platform and account holders to uphold integrity
• Equal conditions and treatment for all users, regardless of account size or activity level