Privacy Policy

The operator collects personal details necessary to provide services, verify identity, process transactions, and comply with legal obligations. Information collected may include:

• Full name, date of birth, and contact details
• Payment and transaction history
• Identity verification documents
• Device and usage data for security purposes

Technical and organisational measures are implemented to protect personal details from unauthorised access, loss, or misuse. These measures include encryption, secure servers, and restricted access protocols. Users have the right to access, correct, or request deletion of their details at any time. All processing activities are conducted in compliance with Irish data protection laws and relevant European Union regulations.

Personal details are processed for specific, lawful purposes that include:

• Account creation and management
• Processing deposits, withdrawals, and wagers
• Fraud prevention and security monitoring
• Customer support and communication
• Compliance with regulatory and legal requirements
• Service improvement through analytics
• Marketing communications where consent has been provided

All processing is transparent and based on legal grounds such as contractual necessity, legal obligation, or user consent. Users may withdraw consent for marketing communications at any time without affecting other services. The operator does not sell or rent personal details to third parties for their marketing purposes.

Users may request access to their personal details held by the operator at any time. Requests to update, correct, or delete information can be submitted through the account settings or by contacting customer support. The operator will respond to such requests within the timeframe required by law.

By using the platform, users consent to necessary security checks and the processing of payment details by authorised payment providers. These providers operate under their own privacy policies and security standards. Users acknowledge that certain information must be retained for legal and regulatory compliance, even after account closure.

The services are intended solely for individuals aged 18 years or older. The operator does not knowingly collect or process personal details from minors. Age verification measures are in place, but the operator cannot guarantee the accuracy of information provided during registration without official documentation.

If a parent or guardian believes that a minor has provided personal details to the platform, they should contact customer support immediately. Upon verification, the operator will delete any information related to the minor’s account and terminate access to the services. Parents and guardians are encouraged to monitor online activities to prevent underage access.

Personal details may be transferred to and processed in countries where TrueLuck partners and service providers operate. These transfers are necessary to deliver services, process transactions, and maintain platform functionality. By using the platform, users consent to such international transfers.

All partners and service providers are contractually obligated to maintain confidentiality and implement appropriate safeguards to protect personal details. Transfers outside the European Economic Area are conducted in accordance with legal mechanisms designed to ensure adequate protection, such as standard contractual clauses or adequacy decisions.

This disclaimer may modify the scope or effect of certain provisions within this policy. It applies when users accept the policy through registration, continued use of services, or explicit consent. The operator reserves the right to update this policy to reflect changes in legal requirements, business practices, or service offerings.

Users will be notified of significant changes through the platform or via email. Continued use of the services following such notification constitutes acceptance of the updated policy. Users who do not agree with the changes should discontinue use and may request account closure.

Cookies are small text files stored on a user’s device that enable the platform to recognise the user and improve functionality. The operator uses cookies for:

• Statistical analysis and usage patterns
• Behaviour analysis to enhance user experience
• Personalisation of content and offers
• Site performance and security improvements

Cookies are retained for a period of one year unless deleted by the user. Users may manage cookie preferences through browser settings, though disabling certain cookies may affect platform functionality. Further details regarding cookie use are available in the Cookie Policy.

By accessing or using the platform, users confirm full acceptance of this Privacy Policy and agree to the collection, processing, and use of personal details as described. The current version of this policy, as published on the website, supersedes all previous versions.

Users are responsible for reviewing the policy periodically to remain informed of any updates. Failure to accept the policy requires users to cease using the services immediately. Questions or concerns regarding this policy should be directed to customer support.

Personal details may be shared with third parties in specific circumstances, including:

• Compliance with legal obligations or court orders
• Resolution of disputes or enforcement of agreements
• Protection of the rights, property, or safety of the operator or users
• Service providers who assist in platform operations

When third parties are involved, users will be informed of the purpose and scope of information sharing. By providing personal details, users consent to such disclosures where necessary. Third parties are contractually bound to maintain confidentiality and process information only as instructed by the operator.

The platform may contain links to third-party websites that operate under their own privacy policies. The operator is not responsible for the privacy practices or content of external websites. Users are advised to review the privacy policies of any third-party sites they visit.

Clicking on external links or engaging with third-party services is done at the user’s own risk. The operator does not endorse or assume liability for external content or processing practices. Users should exercise caution when sharing personal details on websites outside the platform.