TrueLuck (Afflinkers) Ireland Support and Customer Service
This page explains how to contact TrueLuck (Afflinkers) customer support in Ireland for fast, secure help. You can reach the support team by live chat, phone helpline number, email, and selected messaging platforms, so you can choose what suits you best.
Live chat and the helpline number provide near instant response, while email and messaging are better for detailed questions that are less urgent. Support is available 24/7 in English, and most chats and calls are answered in a few minutes, while email and messages are usually answered within a few hours.
Live Chat Support
Live chat is the fastest way to reach TrueLuck (Afflinkers) live support for most questions. You can type in real time and get help while you stay on the website or in the app.
How to use live chat
- Open the official website or mobile app and log in to your account.
- Tap the help or support icon at the bottom of the screen.
- Choose the live chat option.
- Type a short summary of your question to start the chat.
When to use live chat
- Login issues, password resets, or trouble receiving verification codes.
- Questions about deposits, withdrawals, or pending payments.
- Help understanding a bonus, promotion, or wagering terms.
- Quick questions about how to join a game, use a feature, or navigate the site.
Live chat hours, language, and response time
- Live chat is available 24/7 for players in Ireland.
- Support is offered in English.
- First response usually arrives within 1 to 3 minutes.
- Complex issues may take longer while the support team checks your account.
Tips for faster live chat support
- Log in before you start chat, so your account is already visible to the agent.
- Have basic details ready, such as your registered email and username.
- For payment or game issues, note the time, game name, and any error message.
- Keep your messages short and clear so the agent can answer quickly.
- Stay in the chat window until you get confirmation that the issue is solved.
Email Support
Email support is best when you need to send documents, screenshots, or a detailed description of a problem. It is also a good option if your question is important but not urgent.
How to contact by email
- Open your email account and create a new message.
- Use the main support email: [email protected] (example address).
- For payment issues you can write to [email protected] (example address).
- Put a short summary in the subject line, such as “KYC documents check” or “Deposit missing”.
- In the email body, explain what happened and what you need help with.
When to use email support
- Sending KYC documents for identity, address, or card verification.
- Questions about account reviews, self-exclusion, or responsible play.
- Payment disputes, bank statement checks, or chargeback questions.
- Follow ups on previous chats or calls, when you want a written answer.
Email response times
- You usually receive a reply within 2 to 6 hours.
- During very busy periods, it may take up to 24 hours.
- Some technical support cases or payment investigations can take longer, but you should receive updates by email.
Tips for better answers by email
- Include your full name, username, and date of birth as shown on your account.
- Attach clear photos or scans of documents when needed.
- Add screenshots of any error message, including the date and time.
- Write in short paragraphs and list your questions in bullet points.
- Check your spam or junk folder in case the answer arrives there.
Phone Support
Phone support lets you talk directly to customer service and is useful when you want to explain something in detail or need urgent help. You can call the helpline number from Ireland and speak to an agent in real time.
How to call the support number
- From Ireland, call the free number: 1800 000 000 (example helpline number).
- From other countries, you may need to call a standard local rate line.
- Follow the voice menu and choose the option that best matches your question.
- Have your account details ready before you call.
When phone support is most helpful
- Urgent issues such as account lockouts or suspected unauthorised access.
- Problems completing a withdrawal after several attempts.
- Questions about verification when your account is restricted.
- Complaints where you want to discuss the case in person.
Phone support hours and waiting times
- The helpline number 24 7 service is available for emergencies and key account issues.
- For general queries, core hours are usually from 09:00 to 23:00 Irish time.
- Waiting time is often under 5 minutes during off peak hours.
- At busy times you may wait longer, but you should be kept informed in the queue.
Tips for faster help on calls
- Have your username, registered email, and date of birth ready.
- If you are calling about a recent payment, have your bank or card details to hand.
- Take note of any reference numbers mentioned during the call.
- If the line is busy, try calling earlier in the day or later in the evening.
Technical Support
Technical support focuses on fixing issues related to games, the app, website performance, and payments not working as expected. This team works closely with product and payment providers to restore normal service as fast as possible.
How to contact technical support
- Start by using live chat and choose the technical support option in the menu.
- If chat is not available, send an email to [email protected] (example address).
- For urgent payment failures that affect large amounts, you can call phone support and ask to be transferred to the technical team.
Issues handled by technical support
- Login errors that persist after password reset and basic checks.
- Crashes or freezing in a support game or casino section.
- Bets not settling, spins not finishing, or results not displaying.
- Deposits deducted from your bank or card but not showing on your balance.
- Problems updating the mobile app or loading parts of the website.
Technical support response and resolution times
- First response in live chat is usually within a few minutes.
- Technical support email responses often arrive within 4 to 8 hours.
- Simple glitches can be fixed during the same chat or call.
- More complex issues that need logs or provider checks may take 24 to 72 hours, and you should receive updates while the case is open.
Tips for faster technical help
- Take screenshots of the error message, including date and time if visible.
- Note the game name, provider, stake size, and round or ticket ID if shown.
- Mention the device, operating system, and browser or app version you use.
- Explain the steps you took before the problem happened.
- Try basic checks such as restarting the app and checking your internet before you contact support, and mention what you have already tried.
VIP and Priority Support
VIP and priority customer service is available for high tier players who meet certain account and activity criteria. This service offers faster access to the support team and more direct contact options.
How VIP players access priority support
- If your account qualifies for VIP status, you may be assigned a personal account manager.
- You can contact priority support through a dedicated email address or chat entry in your account area.
- Some VIP players may receive a direct helpline number for urgent issues.
Who qualifies and when to use VIP support
- High stakes or frequent players who meet the set thresholds for activity.
- Players invited to the VIP programme by the site based on account history.
- Use VIP channels for time sensitive issues related to large deposits or withdrawals.
- Use priority support for tailored limits, account reviews, or event invitations.
VIP response expectations
- Priority email support often replies within 1 to 3 hours.
- Calls to the VIP helpline number usually go to the front of the queue.
- Live chat initiated from the VIP area is typically answered before standard chats.
Tips to get the most from VIP support
- Use the dedicated VIP contact details shown in your account, not general addresses.
- Let your account manager know your preferred way and time to be contacted.
- Keep your contact and payment details up to date to avoid delays during checks.
- If you plan high value play or a large withdrawal, give advance notice so support can prepare and reduce waiting time.
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Social Media and Messaging Support
Social media and messaging apps give you more ways to contact customer support, mainly for general questions and quick guidance. These channels are handy when you are on mobile and cannot stay in live chat for long.
Available platforms
When to use messaging and social channels
Response times on social and messaging
Tips for safe and effective messaging