TrueLuck Terms for Irish Betting Users

General Terms

These general terms govern your registration, use of your account and access to betting services for users in Ireland.

By creating an account or using the platform, you confirm that:

You have read, understood and accepted these terms and conditions.
You are at least 18 years of age and legally allowed to participate in online betting in Ireland.
You are acting on your own behalf and not on behalf of any other person or entity.
All information supplied during registration and throughout your use of the services is accurate and complete.

User eligibility and legal use

You may only use the platform if:

You are resident in, or physically located in, a jurisdiction where online betting on this platform is legal.
You are not subject to any self-exclusion, court order, or regulatory ban that restricts your participation in betting or gaming.
You do not access the services from a prohibited jurisdiction, through VPN, proxy or similar technical means.

You are responsible for ensuring that your use of the services complies with all laws and regulations applicable to you. Any bet placed in breach of local law may be voided, and your account may be restricted.

Modification of terms

The platform reserves the right to revise or update these terms at any time where required by law, regulation, technical changes or business needs.

Revised terms take effect once published on the website or app, or from a later date stated in the updated text.
Where required by Irish law, you will be notified of material changes through your registered email address, in-account messages or prominent notices on site.
Continued use of your account, or placing any bet after revised terms come into effect, constitutes acceptance of the updated terms.

You should review the terms regularly to remain informed of any changes that may affect your rights or obligations.

Proper use of the platform

You agree to use your account and the services only for lawful betting on events and games offered, and not for any fraudulent, unlawful or abusive activity. In particular, you agree that you will not:

Open or hold more than one account in your own name, or open an account on behalf of another person.
Transfer, sell, or allow any third party to use your account or payment instruments.
Manipulate odds, results, betting systems or software, or attempt to interfere with the normal operation of the platform.
Use bots, scripts, software tools or any automated process to interact with the services, unless explicitly permitted.
Engage in collusion, arbitrage based on technical errors, bonus abuse or exploitation of any fault in markets, odds or settlement.

Any suspected breach may lead to suspension or closure of your account, cancellation of bets, removal of bonuses, or other lawful measures.

Intellectual property and content protection

All content, data and materials provided through the platform, including odds, event data, graphics, text, software, logos and trademarks, are protected by intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the services for personal, non-commercial betting. You may not, without prior written consent:

Copy, reproduce, distribute, modify, adapt, translate, sell or licence any part of the content.
Use data scraping, harvesting or similar tools to collect information such as odds, event listings or market data.
Reverse engineer, decompile or otherwise attempt to access the source code of any software used on the platform.

Any unauthorised use of protected content may result in immediate account closure and may give rise to legal action.

Limitation of liability

Subject to non-excludable rights under Irish law, the platform accepts no liability for:

Losses resulting from your failure to safeguard login details or improper use of your account.
Bets placed in error by you, including errors in stake size, market selection, event selection or odds selection.
Interruptions, delays, or technical faults in communication or internet services that are outside the platform’s reasonable control.
The failure of any device, software, application or system that you use to access the site or app.
Indirect, consequential or special losses, including loss of profits or opportunity.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited under Irish law.

Priority of language and documents

Where these terms appear in multiple languages, the English (Ireland) version applies for users located in Ireland. In case of conflict between these terms and any other policy on the site, these terms prevail, unless a specific policy expressly states that it overrides them.

General Betting Rules

This section sets out the general rules for placing any bet on the platform in Ireland. These rules apply to all markets, odds and events offered, unless a particular sport or event has its own specific rules which state otherwise.

Eligibility to place bets

To place bets, you must:

Hold an active, verified account.
Be at least 18 years of age.
Be located in a jurisdiction where you are legally allowed to place online bets on the platform.

Bets placed by individuals who do not meet these eligibility criteria may be voided, and any returns may be withheld, subject to legal requirements.

Bet acceptance and confirmation

A bet is considered offered by you once you confirm the stake and submit it through the betting interface.
A bet is not accepted until it appears as “accepted”, “placed” or similar status in your betting history.
The platform may reject any bet, in full or in part, for operational, regulatory or risk management reasons.
Once accepted, a bet forms a binding agreement based on the odds, event and stake recorded in the betting system.

In case of discrepancy between your on-screen bet slip and the record in the internal system, the internal record normally prevails, subject to regulatory requirements.

Minimum and maximum bets

Minimum stake: A minimum stake applies to each single bet or multiple bet, as indicated on the bet slip at the time of placement.
Maximum stake: Maximum stake limits may apply per market, event, sport or customer, based on internal risk controls.
Maximum payout: A maximum payout cap may apply per bet, per event, or per account over a defined period. Where a win exceeds the maximum payout, the payout may be reduced to the applicable limit.

These limits may vary across markets and are subject to change. Current limits are indicated through the betting interface or in sport-specific rules where relevant.

Calculation and settlement of wins and losses

Winning returns are calculated by multiplying the accepted odds by the stake, subject to any applicable rule such as dead heat, rule 4, or similar deduction mechanisms.
For multiple bets (accumulators, system bets and related structures), each selection must settle according to its own result, and the cumulative odds are applied to the total stake as set out in the bet slip.
If an event is postponed, abandoned or void under the applicable sport rules, the selection may be settled as void, and the stake returned for that part of the bet, unless the relevant rules specify an alternative approach.
Losses are limited to the stake placed on the bet in question, plus any related fees already incurred.

Settlement is based on official results provided by the relevant sports governing body, league, or official event organiser. If an official correction is announced shortly after initial settlement, the platform may adjust previously settled bets accordingly.

Betting restrictions

The platform may apply restrictions to particular accounts or bets where required by law, regulation or internal risk controls. These may include:

Limits on maximum stake or maximum payout per event or per day.
Restrictions on access to certain markets, events or in-play betting.
Exclusion from certain bonuses or promotional offers where misuse, arbitrage or irregular betting patterns are identified.

Specific legal or regulatory restrictions may apply to events linked to amateur sports, youth competitions or politically sensitive events. In such cases, bets may be limited or not offered at all.

Errors, palpable mistakes and price issues

In case of obvious errors in odds, event details or markets, including:

Odds that are materially out of line with the general market or derived from incorrect data.
Bets accepted on an event that should not have been offered.
Settlement errors caused by incorrect event results or technical fault.

The platform may void the affected bets, or settle them at the correct odds that should reasonably have applied at the time of placement, taking into account regulatory obligations and fairness principles.

Bet cancellation and voiding

Once a bet is accepted, you cannot cancel it, except where:

The market rules expressly provide for cancellation in defined scenarios; or
The platform, acting reasonably, offers a cash-out or similar facility which you choose to use.

The platform may declare a bet void, in full or in part, where:

The bet was accepted after the relevant event, or part of the event, had already taken place and provided a material advantage.
The bet was placed in breach of these terms, local law or regulatory requirements.
The event was cancelled, abandoned or significantly altered and the sport rules require voiding.

Where a bet is voided, the stake is normally returned to your account, subject to any lawful right of set-off in relation to other unpaid amounts.

Payment Rules

This section explains how deposits, withdrawals and related account transactions operate for users in Ireland.

Funding your account

You may fund your account using payment methods made available in your account area, which may include:

Debit cards issued in your own name.
Approved e-wallets registered to you.
Bank transfers from accounts held in your name.
Other locally allowed methods displayed at the point of deposit.

Key rules for deposits:

The name on your payment method must match the name on your betting account.
Third-party payments, anonymous instruments or business accounts are not permitted.
Minimum and maximum deposit limits may apply per transaction or per day, as indicated on the deposit page.

Funds are normally credited once your payment provider authorises the transaction, although banking and technical delays may occur beyond the platform’s reasonable control.

Withdrawals

When you request a withdrawal, the following principles apply:

Where feasible, withdrawals are returned to the same payment method used for deposit, in line with anti-money laundering rules and card scheme requirements.
You may be asked to select an alternative method if the original method does not support refunds.
Minimum and maximum withdrawal limits may apply per transaction or per day.

Withdrawal requests are processed within stated timeframes, subject to completion of any required security or verification checks. Actual receipt of funds depends on your bank or payment provider and may take additional time.

Fees and currency

Standard account operations are typically processed without additional charges from the platform, but fees may apply in particular cases, such as repeated withdrawals or manual processing.
Your account currency and any conversion applied by your bank or payment provider may result in exchange costs. The platform is not responsible for rate differences or charges applied by third parties.

Any applicable fees or charges introduced by the platform will be communicated in advance, in line with legal obligations.

KYC, security and verification

Before processing withdrawals, and periodically during your use of the services, you may be required to complete identification and security checks in accordance with Irish and EU law. These may include:

Verification of identity (photo ID, passport or national ID card).
Proof of residential address (utility bill, bank statement or similar document).
Source of funds and source of wealth information where required by anti-money laundering regulations.

Failure to provide accurate and timely documentation may lead to:

Delays in processing withdrawals.
Temporary account restrictions.
Suspension or closure of your account in line with legal obligations.

Transaction monitoring and restrictions

All deposits, withdrawals and transfers are monitored for compliance, fraud prevention and security. The platform may:

Delay or review transactions considered unusual, high-risk or inconsistent with your profile.
Request additional information or documentation before completing a transaction.
Decline a transaction or block access to payment methods where misuse, fraud or money laundering is suspected.

Operation cancellation and chargebacks

If a deposit is reversed, charged back or disputed, the platform may deduct the relevant amount from your balance or recover it from future deposits or winnings.
Where a chargeback occurs on a card or other method, any associated costs may be charged to you, and your account may be restricted.
The platform may cancel or reverse transactions in cases of error, fraud, misuse or regulatory requirement.

Any outstanding negative balance on your account remains due, and recovery action may be taken where legally permitted.

Responsible Gambling

Responsible gambling is a core requirement of the service offered to users in Ireland. Betting should be viewed as an entertainment activity, not a way to earn a living or manage financial problems.

Principles of responsible use

You are encouraged to:

Set clear limits on the time and money you are prepared to spend on betting.
Avoid chasing losses or increasing stakes when under stress.
Keep betting separate from essential living costs such as rent, bills and food.
Monitor your betting history regularly and reflect on your behaviour.

Under Irish regulations and best practice, the platform provides tools and resources to support responsible gambling.

Player protection tools

The following control tools may be available in your account area, subject to technical implementation and regulatory requirements:

Deposit limits: Daily, weekly or monthly limits on the amount you can add to your account.
Loss limits: Controls on how much you can lose over a defined period.
Session reminders or time limits: Alerts or optional time-outs after you have been logged in or betting for a certain time.
Time-out or cooling-off: Temporary breaks from betting for a set period.
Self-exclusion: Longer-term exclusion from betting services for a chosen period or on an indefinite basis.

Once self-exclusion is confirmed, you should not attempt to open new accounts or re-activate access during the exclusion period. Reasonable steps are taken to prevent marketing contact during self-exclusion in line with Irish guidelines.

Identifying problem gambling

Signs of gambling-related harm may include:

Betting more than you can afford to lose.
Borrowing or using credit for bets.
Hiding betting activity from family or friends.
Feeling anxious, guilty or depressed due to betting.

If you recognise these signs, you should consider using the protection tools described above and seeking professional support.

Support and external resources in Ireland

Users in Ireland who experience difficulties linked to betting or gaming can seek free, confidential help from specialist services such as:

Problem Gambling Ireland: Information, self-help tools and referral options.
Gambling Care services and local HSE mental health supports: Advice and counselling for gambling-related issues.
Gamblers Anonymous Ireland: Peer support through local meetings and online resources.

Contact details for these and other support organisations are usually available in the responsible gambling area of the site, and may be updated from time to time. Where legally required, the platform will provide information on helplines, counselling and financial advice services.

Anti-Money Laundering

The platform is subject to Irish and EU anti-money laundering and counter-terrorist financing legislation. These laws require effective systems to prevent the use of betting services for money laundering, terrorist financing or other financial crime.

Legal obligations

As a provider of betting services, the platform must:

Identify and verify customers before establishing or continuing a business relationship.
Monitor transactions and customer activity on an ongoing basis.
Report suspicious transactions or behaviour to the relevant authorities where required.
Maintain records of identification documents, transactions and risk assessments for the periods prescribed by law.

These obligations apply to all users, regardless of account size or betting frequency.

Know Your Customer (KYC) procedures

To comply with legal requirements, you may be asked to provide:

Government-issued photo identification.
Proof of residential address.
Information on occupation, source of funds or source of wealth, particularly where transaction levels are higher or appear inconsistent with your profile.

Verification checks may take place:

When you register an account.
Before processing withdrawals.
When cumulative deposits or bets reach certain thresholds.
At any time where risk-based monitoring indicates the need for further review.

Transaction monitoring and suspicious activity

The platform uses risk-based monitoring tools and procedures to identify behaviour that may indicate money laundering or terrorist financing, including:

Rapid and unexplained changes in betting patterns or stake levels.
High-volume deposits followed by minimal betting and repeated withdrawals.
Use of multiple payment methods in different names or from different countries.
Attempts to avoid KYC checks or provide misleading information.

Where suspicious activity is identified, the platform may:

Request additional documents or clarification.
Delay or block specific transactions.
Restrict or suspend account access.
Make a report to the relevant financial intelligence unit, as required by law.

You are prohibited from using the platform for any unlawful or fraudulent purpose. Providing false or misleading information during verification is a serious breach of these terms and may be reported to competent authorities.

Consequences of AML breaches

In cases where AML or counter-terrorist financing obligations are triggered, the platform may, acting in line with legal and regulatory requirements:

Place temporary or permanent restrictions on your account.
Freeze or block access to funds pending investigation.
Close your account where there is significant risk or legal requirement.

Subject to Irish law, funds may be withheld or confiscated where ordered by a competent authority, court or regulator. You will not be informed of any report filed where law prohibits such disclosure.

Privacy Policy

This privacy section explains how personal data of users located in Ireland is collected, used and protected in line with the General Data Protection Regulation (GDPR) and Irish data protection law.

What personal data is collected

The data processed may include:

Identification details: name, date of birth, gender, nationality.
Contact details: home address, email address, telephone number.
Account information: username, encrypted password, account settings, responsible gambling limits.
Financial information: partial card details, bank account identifiers, payment history.
Betting data: bet history, stakes, odds taken, wins and losses.
Technical data: IP address, device identifiers, browser type, access logs and similar information.

Additional documentation may be collected during KYC checks, such as copies of identification documents and proof of address.

How your data is used

Personal data is processed for the following purposes:

To create, manage and maintain your account and provide betting services.
To verify your identity, age and location, and comply with AML and responsible gambling requirements.
To process deposits, bets, bonuses and withdrawals, and to maintain transaction records.
To communicate service information, account updates and legally required notices.
To prevent fraud, money laundering, misuse of bonuses and other unlawful activities.
To conduct analysis and reporting for regulatory, compliance and business purposes, using aggregated or anonymised data where appropriate.

Processing is based on one or more lawful grounds, such as performance of a contract, compliance with legal obligations, legitimate interests, or, where applicable, your consent.

Data sharing

Your personal data may be shared, subject to safeguards, with:

Payment service providers, banks and card schemes to process transactions.
Identity verification, KYC and anti-fraud service providers.
Regulatory and supervisory authorities, law enforcement or courts where required by law.
Professional advisers, such as auditors or legal counsel, subject to confidentiality obligations.

Data transfers outside the European Economic Area, where they occur, take place only where appropriate safeguards such as standard contractual clauses or equivalent measures are in place.

Data retention

Personal data is retained for as long as needed for the purposes for which it was collected, including:

The duration of your account and any period required to manage disputes or queries.
Statutory retention periods imposed by AML, tax and gambling regulations, which may require records to be kept for a number of years after account closure.

Once no longer required, data is deleted or anonymised in line with internal policies and legal obligations.

Your data protection rights

Under GDPR and Irish law, and subject to certain conditions, you have rights to:

Access your personal data and receive a copy.
Request correction of inaccurate or incomplete information.
Request deletion of data where legal grounds apply.
Object to certain processing, or request restriction of processing.
Request data portability for information you have provided in a structured, commonly used format.
Withdraw consent where processing is based on consent, without affecting the lawfulness of prior processing.

To exercise these rights, you may contact customer support or the designated data protection contact indicated in the privacy information area of the site. You also retain the right to lodge a complaint with the Data Protection Commission in Ireland.

Security of personal data

Technical and organisational measures are applied to protect your personal data against unauthorised access, alteration, disclosure or loss. These measures are further detailed in the security section below.

Security

Security controls are in place to protect your account, bets, transactions and personal data, in line with Irish and EU regulatory expectations for betting services.

Account and access security

You are responsible for:

Keeping your username, password and any security credentials confidential.
Choosing a strong password that is not reused on other services.
Logging out after each session, especially on shared or public devices.

The platform may offer additional authentication measures, such as two-factor authentication, to strengthen access security. You are encouraged to enable these features where available.

If you suspect that your account has been compromised, you should:

Change your password immediately.
Inform customer support without delay.
Review recent bets and account activity and report any transactions you do not recognise.

Technical safeguards

Technical systems are designed to:

Encrypt data in transit using industry-standard protocols to protect payment details and login data.
Protect stored data through access controls, segmentation and security monitoring.
Maintain backups and resilience measures to reduce the risk of data loss.

Regular security assessments, testing and updates are carried out to respond to new threats and to maintain the integrity of betting and account systems.

Monitoring and fraud prevention

Systems and procedures are used to detect and respond to:

Unusual login patterns or multiple failed access attempts.
Suspicious betting activity that may indicate account takeover, collusion or technical abuse.
Unauthorised changes to account details or payment instruments.